Question 1

What counts as a minute?

Accepted Answer

Time your AI agent spends talking with callers, measured by the second. If a call rings your own phone first, only the part after the AI picks up counts. Your usage page shows the minutes for every call.

Question 2

Which calls are free?

Accepted Answer

Calls shorter than 15 seconds, calls flagged as spam, and calls where the caller never says anything are not billed.

Question 3

What happens if I go over my included minutes?

Accepted Answer

Extra minutes are $0.25 on Starter, $0.20 on Growth and $0.15 on Pro. To prevent surprises there's a monthly overage cap, $100 by default, which you can raise, lower or set to zero in Billing. If you reach the cap, AI answering pauses until your next billing period (or until you raise the cap): calls ring your phone as usual and callers can still leave a message. We'll email you before you get close, and your dashboard always shows how many minutes you've used this month.

Question 4

How does the free trial work?

Accepted Answer

You get 14 days to try Frontwren on real calls, with up to 100 AI minutes and 50 text messages. There are no overage charges during the trial: if you use up the trial minutes, AI answering pauses and callers can still leave a message until your paid plan starts. The AI Sales Agent and Your Own Voice add-ons unlock once your subscription starts. Cancel anytime during the trial and you won't be charged.

Question 5

Is there a contract?

Accepted Answer

No. Plans are month to month (or yearly if you choose annual billing) and you can cancel anytime from Billing. Your agent keeps working until the end of the period you've paid for.

Question 6

Do you offer annual billing?

Accepted Answer

Yes, on every plan. Yearly billing costs 10 times the monthly price, which works out to 2 months free (for example $2,990 per year for Pro instead of $299 per month).

Question 7

Are text messages included?

Accepted Answer

Yes. Missed-call text-backs, booking confirmations and follow-ups are included up to 500 message segments per month under fair use. Texting from a US business number requires a one-time carrier registration, which we help you complete.

Question 8

Can I add more phone lines or locations?

Accepted Answer

Yes. Starter includes 1 phone number, Growth 2 and Pro 3. Each additional line is $5 per month and is answered by the same agent with the same minutes pool. For many locations, Enterprise gives you custom numbers and pricing.

Question 9

Which plan is right for me?

Accepted Answer

Use the plan finder above: it compares every plan for your call volume and picks the cheapest. As a rule of thumb, Starter costs the least up to about 1,100 minutes a month; above that, Pro costs less and also includes the AI Sales Agent and Your Own Voice.

Question 10

Can I switch plans later?

Accepted Answer

Yes, anytime in Billing. Upgrades start right away and you only pay the difference for the rest of the month. When you switch to a smaller plan, the unused time is credited on your next invoice.

Feature	Starter	Growth	Most popularPro	Enterprise
Monthly price	$99/mo	$249/mo	$299/mo	Custom
AI minutes / month	300	800	1,500	Custom
Phone numbers	1	2	3	Custom
AI Sales Agent	Add-on $79/mo	Add-on $79/mo	Included	Included
Your Own Voice	Add-on $29/mo	Add-on $29/mo	Included	Included
Extra minutes	$0.25/min	$0.20/min	$0.15/min	Custom
Team seats	3	5	Unlimited	Unlimited
Support	Email support	Email support	Priority support	Dedicated manager + SLA

Simple plans that grow with you

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Every plan includes

Usage, explained

Free trial terms

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AI Sales Agent

Your Own Voice

Additional phone line

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Billing questions, answered

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