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Terms of Service

Last updated: October 29, 2026

These Terms of Service are the agreement between your business and Goldren Studio LLC for using Frontwren. In short: Frontwren is an AI tool that can make mistakes, so you review its work and stay responsible for your calls, texts and the laws that apply to them. The Service is provided as is, our liability is limited, and disputes are resolved by individual arbitration.

1. Agreement and who we are

Please read these Terms carefully. They include a disclaimer of warranties, a limitation of liability, your obligation to indemnify us, and a binding individual arbitration agreement with a class action waiver (see Dispute resolution and arbitration). You can opt out of arbitration within 30 days of first accepting these Terms.

These Terms of Service ("Terms") govern access to and use of the Frontwren websites, applications, AI voice and messaging agents, APIs and related services (together, the "Service") provided by Goldren Studio LLC ("Frontwren", "we", "us", "our"). Our mailing address is 1209 N Orange St, Wilmington, DE 19801, USA.

You accept these Terms by checking the box that says you agree to them, by clicking a button that says you accept them, or by using the Service. You accept them on behalf of the business or organization you represent ("Customer", "you"), and you confirm that you are at least 18 years old and authorized to bind that business. If you don't agree, don't use the Service.

These Terms incorporate our Acceptable Use Policy, Privacy Policy, SMS Terms, Voice Cloning & Biometric Policy and, where it applies, our Data Processing Addendum. If they conflict, these Terms control, except that the Data Processing Addendum controls on the processing of personal information.

Business use only. The Service is offered only to businesses and organizations located in the United States for business purposes. It is not offered to consumers for personal, family or household use.

Electronic agreement. You agree that these Terms, your acceptance of them and our notices to you may be provided and signed electronically, and that electronic records have the same effect as paper ones. We keep a record of each acceptance, including the date, time, version, IP address and browser.

2. The Service

Frontwren lets you configure an AI agent that answers calls to your business phone line, speaks with callers, answers questions using information you provide, books appointments, sends text messages and emails, takes messages, transfers calls and notifies you. Optional add-ons include outbound calling to leads who have consented to be contacted (AI Sales Agent) and an AI voice modeled on your own voice (Your Own Voice).

We may update, improve, add or remove features of the Service from time to time. If we make a change that materially reduces core functionality you have paid for, we will tell you in advance where reasonably possible, and your remedy is to cancel.

Trial, beta, preview and free features are provided for evaluation, may be changed or discontinued at any time, and are provided without any commitment or support.

3. AI output and your responsibilities

AI makes mistakes. The Service uses artificial intelligence, including speech recognition, speech synthesis and large language models. AI output is generated automatically and can be inaccurate, incomplete, out of date, inappropriate or inconsistent with your instructions. Your agent may mishear or misunderstand a caller, give a wrong answer, state a wrong price or time, book or fail to book an appointment, transfer or fail to transfer a call, drop or fail to answer a call, or send a message to the wrong person or at the wrong time.

You stay in control and responsible. You are responsible for the information and instructions you give your agent (its "brain": services, prices, hours, policies, FAQs and scripts), for reviewing call summaries, transcripts, recordings, bookings and messages, for correcting mistakes, and for every promise, quote, booking or statement your business makes to its customers, including those made by your agent.

No reliance for professional or emergency matters. AI output is not professional advice. Neither you nor your callers may rely on the Service for medical, health, legal, financial, tax, insurance, safety or emergency advice or decisions. Your agent is not a licensed professional of any kind, and you must not configure it to act as one.

Disclosure. Your agent tells callers they are speaking with an AI and, where enabled, that the call is recorded. You will not remove, disable or work around these disclosures, and you will not present the agent as a human.

Before your agent goes live, you confirm in the app that you understand these limits. That confirmation is part of these Terms.

4. Not an emergency service

The Service is not an emergency service. It does not replace 911 or any emergency number, does not dispatch emergency services, cannot determine a caller's location, and must not be relied on for life-safety situations. Your agent is instructed to tell callers in an emergency to hang up and call 911, but it may not always recognize an emergency. You are responsible for telling your customers how to reach emergency help.

5. Accounts and security

You must give accurate account and business information and keep it up to date. You are responsible for everything that happens under your account, including activity by team members you invite and by anyone using your login or API keys.

Keep your login credentials and API keys confidential, enable two-factor authentication, and tell us right away at support@frontwren.com if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your account that results from your failure to keep credentials secure.

You decide who on your team has access and at what role, and you are responsible for removing access for people who no longer work with you.

6. Your compliance with calling, texting and privacy laws

You are the business communicating with your callers and customers. You alone are responsible for complying with the laws that apply to your calls, texts, emails and recordings, and for the content of your agent's brain and of the messages it sends for you. In particular, you agree that:

  • the information you give your agent is accurate, lawful, not misleading, and yours to share;
  • you have the right to use, forward and route every phone number you connect, and you will keep carrier and forwarding settings accurate;
  • you will comply with the Telephone Consumer Protection Act (TCPA) and FCC rules (including rules on artificial or AI-generated voices), the Telemarketing Sales Rule, the National Do Not Call Registry, CAN-SPAM, state mini-TCPA, telemarketing and registration laws, state calling-hour limits, state privacy and biometric laws, and carrier and CTIA messaging rules;
  • before you use the AI Sales Agent or send marketing texts, you will obtain, document and keep each person's prior express written consent as the law requires, honor opt-outs and do-not-call requests immediately, and keep your own internal do-not-call list;
  • you will only send text messages your customers expect and have agreed to receive, and you will register your business for A2P 10DLC or toll-free texting with truthful information;
  • you will not use the Service to contact anyone who has asked not to be contacted, or numbers you know are reassigned, wireless numbers without consent where consent is required, or emergency lines;
  • you are responsible for any notices, consents and contracts your callers and customers are owed under the law, including privacy notices.

The Service includes safeguards such as consent records, do-not-call checks, calling-window checks, opt-out handling and default disclosures. These tools help you comply but do not guarantee compliance, may not cover every law that applies to you, and are not legal advice. We have no duty to monitor your use for compliance. You should consult your own attorney about your obligations.

7. Call recording, transcription and consent

The Service can record, transcribe and summarize calls, and recording disclosure is on by default. Some states (for example California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington) require the consent of everyone on a call before it is recorded.

You are responsible for obtaining every consent and giving every notice required to record, transcribe, analyze and store calls and messages in each place where you and your callers are located, including when calls are transferred to you or your staff. If you turn off the recording disclosure, or change the greeting in a way that removes it, you do so at your own risk and you must provide notice and obtain consent another way.

You instruct us to record, transcribe and store calls and messages on your behalf as configured in your account, and to process them as described in our Privacy Policy and Data Processing Addendum.

8. Acceptable use

You will follow our Acceptable Use Policy. Among other things, you will not use the Service for unlawful, deceptive, harassing, discriminatory or harmful purposes; to impersonate any person or business; to clone a voice without the speaker's documented consent; to send spam or unsolicited robocalls; to collect payment card numbers, Social Security numbers or similar sensitive data through the agent; or to interfere with, probe or overload the Service.

You won't copy, modify, reverse engineer, resell or sublicense the Service, use it to build a competing product, use its output to train a competing AI model, or access it by automated means except through our documented APIs and within their limits.

9. Health information (HIPAA)

Frontwren does not sign Business Associate Agreements unless we agree to one in a signed writing. If you are a HIPAA "covered entity" or "business associate", you will not use the Service to create, receive, maintain or transmit protected health information (PHI) unless and until we have signed a Business Associate Agreement with you. You are solely responsible for any PHI you or your callers provide in breach of this section.

The agent is designed not to request diagnoses, medications, insurance ID numbers or similar health details, and not to give medical advice. You agree not to configure it to do so.

10. Fees, trial and billing

Plans and prices. Prices, included AI minutes and limits for each plan and add-on are shown on our Pricing page, at checkout and in your account. They are in US dollars and exclude applicable taxes. A custom order form or quote we sign with you controls over this section where they differ.

Usage. AI minutes are measured from the time your AI agent spends on calls, as recorded in the usage history in Billing, which is the basis for charges. Minutes above your included amount are billed in arrears at the rate for your plan, up to any overage cap you set. Unused minutes do not roll over.

Free trial. We may offer a free trial with limited usage. Unless you cancel before the trial ends, your paid subscription starts automatically and the payment method on file is charged. We may change or end trial offers at any time.

Automatic renewal. Subscriptions renew automatically for successive monthly or annual periods until canceled. You authorize us and our payment processor (Stripe) to charge your payment method for all fees when due, including overage and add-on fees.

Price changes. We may change prices with at least 30 days' notice. Changes take effect at the start of your next billing period. If you don't agree, cancel before the change takes effect.

Late payment. If a payment fails, we'll notify you and retry. If it isn't resolved, we may limit the Service (for example, pause AI answering) or suspend your account until payment is made. Overdue amounts may accrue a late charge of 1.5% per month or the maximum allowed by law, if less.

No refunds. Except where required by law or stated in writing by us, all fees are non-refundable, including for partial periods, unused minutes and downgrades. Service credits or refunds we give at our discretion don't create an obligation to give them again.

Disputed charges. Tell us about a billing dispute within 60 days of the charge, or you waive it. Please contact us before filing a chargeback; we may suspend accounts with open chargebacks.

Taxes. You are responsible for applicable sales, use, telecommunications and similar taxes and regulatory fees, other than taxes on our income.

11. Suspension

We may suspend or limit all or part of the Service, immediately and without liability, if: you breach these Terms or the Acceptable Use Policy; a payment is overdue; we receive a complaint, carrier notice, subpoena or regulator inquiry about your use; we reasonably believe your use violates the law, puts callers, the public or the Service at risk, or could expose us or our providers to liability; or a third-party provider requires it.

Where practical we will give notice and a chance to fix the issue first, and we will restore the Service once the issue is resolved. Fees continue to accrue during a suspension caused by you.

12. Term, cancellation and termination

These Terms start when you first accept them and continue until your account is closed. You can cancel your subscription anytime from the Billing page. Cancellation takes effect at the end of your current billing period, and your agent keeps working until then.

We may terminate these Terms or your account for any reason with 30 days' notice, or immediately if you materially breach these Terms, if required by law, a court or a telecommunications carrier, or in the circumstances described under Suspension.

Turn off forwarding. After cancellation your carrier may continue forwarding calls to the number we provided. You are responsible for turning off call forwarding with your carrier. For a limited grace period we may route forwarded calls back to you or play a short message, but we are not responsible for calls that are missed after cancellation.

After termination you can request an export of your data for 30 days. After that we delete or de-identify your data according to our retention schedule, except records we must or are allowed to keep by law (such as consent, opt-out, acceptance and billing records). Fees owed up to termination remain due.

13. Your data

You own your data: your business information, call recordings, transcripts, messages, contacts and other content you or your callers provide through the Service ("Customer Data"). You grant us a worldwide, limited license to host, copy, process, transmit and display Customer Data as needed to provide, secure, support and improve the Service, and as described in our Privacy Policy and Data Processing Addendum.

We do not sell Customer Data, and we do not use it to train AI models offered to other customers. We may create and use aggregated, de-identified data that does not identify you or any individual, and data about how the Service is used, to operate, secure and improve the Service.

You are responsible for the accuracy, quality and legality of Customer Data and for having the rights and providing the notices needed for us to process it. You are responsible for keeping your own copies of anything you need; the Service is not a backup or records-retention system.

14. Phone numbers

Phone numbers we provide are obtained from our telecommunications providers. You don't own them, but while your subscription is active you have the exclusive right to use them with the Service. Porting a number out may be possible on request, subject to carrier rules, any fees and your account being paid in full.

If your account is closed or suspended for non-payment, numbers we provided may be released after a grace period and reassigned to someone else. Carriers may also change, reclaim or block numbers, and we are not liable for that.

15. Third-party providers

The Service depends on third-party providers that we do not control, including telecommunications carriers and our voice and messaging providers (such as Twilio), AI voice and language model providers (such as ElevenLabs and others), payment processors (such as Stripe), email providers, and calendars and other services you connect (such as Google and Microsoft).

We are not responsible for third-party providers or their acts, omissions, outages, delays, price changes, message filtering or blocking, call quality, data handling or policy changes, or for the internet or the phone network. Carriers may filter, block, label as spam or delay calls and texts for reasons outside our control. Your use of a service you connect is also governed by that provider's terms and privacy policy. If a provider stops offering something we rely on, we may change or remove the affected feature.

16. Intellectual property and feedback

We and our licensors own the Service, including its software, prompts, designs, models we provide, documentation and the Frontwren name and logo. These Terms don't give you any rights to them except the limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription, as allowed here.

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

17. Disclaimer of warranties

THE SERVICE, INCLUDING ALL AI OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, GOLDREN STUDIO LLC AND ITS AFFILIATES, LICENSORS AND PROVIDERS DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE ABOVE, WE DO NOT WARRANT OR GUARANTEE THAT THE SERVICE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; THAT ANY UPTIME OR RESPONSE TIME WILL BE MET; THAT EVERY CALL WILL BE ANSWERED, ROUTED, RECORDED OR TRANSFERRED, OR EVERY MESSAGE DELIVERED; THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, APPROPRIATE OR LAWFUL; THAT THE SERVICE WILL MAKE YOU COMPLIANT WITH ANY LAW; OR THAT YOU WILL ACHIEVE ANY PARTICULAR RESULTS, SUCH AS MORE LEADS, BOOKINGS, REVENUE OR SAVINGS. ANY EXAMPLES, ESTIMATES OR STATISTICS WE SHOW ARE ILLUSTRATIVE ONLY.

YOU USE THE SERVICE AND RELY ON AI OUTPUT AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL GOLDREN STUDIO LLC OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS OR PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, SALES, BUSINESS, CUSTOMERS, OPPORTUNITIES, GOODWILL OR REPUTATION, LOSS OR CORRUPTION OF DATA, MISSED OR MISHANDLED CALLS, MESSAGES OR APPOINTMENTS, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHERWISE), EVEN IF WE WERE ADVISED OF THEIR POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF GOLDREN STUDIO LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS AND PROVIDERS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU ACTUALLY PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM, OR (B) ONE HUNDRED US DOLLARS (US $100). MULTIPLE CLAIMS DO NOT ENLARGE THIS LIMIT.

These limits apply even if a remedy fails of its essential purpose, and they are an essential basis of the bargain between us: our prices reflect them. They do not limit your obligation to pay fees, your indemnification obligations, or your liability for breach of the Acceptable Use Policy, and they apply to us only to the extent the law allows (for example, they don't limit liability for fraud or for anything that cannot be limited by law).

Time limit for claims. To the extent permitted by law, any claim against us arising out of or relating to the Service or these Terms must be brought within one (1) year after it arose, or it is permanently barred.

19. Indemnification

You will defend, indemnify and hold harmless Goldren Studio LLC, its affiliates and their officers, directors, employees, agents, licensors and providers from and against all claims, demands, investigations, fines, penalties, damages, losses, settlements, costs and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • your calls, texts, emails, recordings and other communications made or received through the Service, including claims under the TCPA, do-not-call, telemarketing, call-recording, wiretap, privacy, biometric, consumer-protection or anti-spam laws;
  • the content of your agent's brain, greetings, scripts and instructions, Customer Data, and any voice you clone;
  • statements, quotes, bookings or commitments made to your callers and customers, including by your agent, and your products and services;
  • your failure to obtain any consent or give any notice required by law;
  • your or your team's breach of these Terms or the Acceptable Use Policy, or violation of any law or third-party right.

We will notify you of a claim we want you to defend (a delay doesn't relieve you of your obligations unless it materially prejudices you), and we may participate with counsel of our choice at our own cost. You may not settle a claim in a way that admits fault for us or imposes obligations on us without our written consent.

20. Dispute resolution and arbitration

This section requires you and us to resolve disputes by binding individual arbitration and limits how you can seek relief. It waives the right to a jury trial and to participate in a class action.

Informal resolution first. Before starting arbitration, a party must send the other a written notice describing the dispute and the relief sought (send yours to legal@frontwren.com and to our mailing address). Both parties will try in good faith to resolve it for at least 30 days. Statutes of limitation are paused during this period.

Agreement to arbitrate. Any dispute, claim or controversy between you and us arising out of or relating to the Service or these Terms, including their formation, interpretation, enforceability and scope, will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect, before a single arbitrator. The arbitration will take place in Wilmington, Delaware, or by video conference if the parties agree, and the arbitrator's award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this agreement to arbitrate.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may ask a court for an injunction to protect its intellectual property or confidential information, or to stop misuse of the Service, without first arbitrating.

Class action and jury waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT CUSTOMERS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.

If the class action waiver is found unenforceable for a particular claim, that claim (and only that claim) will be severed and heard in court as described under Governing law, not in arbitration, and the rest of this section still applies. A court, not the arbitrator, decides whether the class action waiver is enforceable.

Fees. Payment of AAA filing, administration and arbitrator fees follows the AAA rules. Each party pays its own attorneys' fees, unless the arbitrator awards them under applicable law or finds a claim frivolous.

30-day opt-out. You may opt out of this agreement to arbitrate by emailing legal@frontwren.com within 30 days after you first accept these Terms, with the subject line "Arbitration opt-out" and your name, business name and account email. Opting out does not affect any other part of these Terms. If you opt out, disputes will be resolved in court as described under Governing law.

21. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by applicable federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

22. Changes to these Terms

We may update these Terms from time to time. When a change is material, we will notify you by email to your account address or in the app at least 30 days before it takes effect, unless a shorter period is needed for legal, security or provider reasons. We may ask you to accept the updated Terms (for example, with a checkbox when you next sign in) to keep using the Service.

By continuing to use the Service after updated Terms take effect, or by accepting them, you agree to them. If you don't agree, stop using the Service and cancel before they take effect. Changes don't apply retroactively, and changes to the arbitration section don't apply to a dispute that a party already notified the other about before the change.

23. General terms

Notices. We send notices to the email address on your account or in the app, and they are effective when sent. You can send notices to legal@frontwren.com or by mail to Goldren Studio LLC, 1209 N Orange St, Wilmington, DE 19801, USA.

Assignment. You may not assign or transfer these Terms without our written consent, except to a successor of your entire business that agrees to them. We may assign them without consent, including in a merger, acquisition or sale of assets.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, such as carrier, cloud or internet outages, failures of third-party providers, cyberattacks, natural disasters, labor disputes, pandemics or government actions.

Independent parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship, and there are no third-party beneficiaries.

Export and sanctions. You will not use the Service in violation of US export control or sanctions laws.

Severability and waiver. If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms remains in effect. Failing to enforce a provision isn't a waiver.

Survival. Sections that by their nature should survive termination survive it, including those on fees owed, your data and its deletion, AI output and your responsibilities, your compliance obligations, intellectual property, disclaimer of warranties, limitation of liability, indemnification, dispute resolution and arbitration, governing law, and these general terms.

Entire agreement. These Terms, the documents they incorporate and any order form we sign with you are the entire agreement between us about the Service and replace any prior agreements or communications on that subject. Purchase order terms you send us don't apply. Headings are for convenience only, and "including" means "including without limitation".

24. Contact

Questions about these Terms? Email legal@frontwren.com or write to Goldren Studio LLC, 1209 N Orange St, Wilmington, DE 19801, USA.