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Voice Cloning & Biometric Policy

Last updated: October 29, 2026

The Your Own Voice add-on lets a business owner create an AI version of their own voice for their Frontwren agent. Because a voice model may be considered biometric information, we collect it only with the owner's informed, written consent, use it only for that owner's business, never sell it, and delete it on a fixed schedule.

1. Notice of collection

This Voice Cloning & Biometric Data Policy is the written notice and publicly available retention and destruction schedule for biometric information processed by Goldren Studio LLC. It applies to laws including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act, Washington's biometric and My Health My Data laws, Colorado's biometric privacy law, and similar laws.

When an owner uses Your Own Voice, we collect:

  • voice recordings the owner makes in their browser, including a spoken consent statement;
  • a synthetic voice model created from those recordings, which may be a biometric identifier or biometric information (such as a voiceprint);
  • a written consent record: the owner's typed name as an electronic signature, the date and time, IP address, browser information and the version of the consent text.

We do not use voice data to identify or recognize callers, and we do not create voiceprints of the people who call your business.

2. Purpose and use

The voice model is used only to let the owner's AI agent speak in the owner's voice on calls and previews for that owner's business, as configured by the owner or their authorized team members.

  • The agent always identifies itself as an AI assistant, including when it speaks in a cloned voice (for example, "I'm Sam's AI assistant, speaking in Sam's voice").
  • A voice model is used only for the business it was created for. It is never shared with or used by other customers.
  • Voice models may not be used for political calls or to impersonate anyone.
  • If the owner leaves the business or ownership changes, the voice must be deleted or consent given again.

4. Retention and destruction schedule

  • Raw training recordings are deleted within 30 days after the voice model is created.
  • The voice model and the spoken consent recording are permanently deleted within 30 days after the owner deletes the voice, cancels the Your Own Voice add-on, or closes their account.
  • In any case, voice data is destroyed no later than 24 months after the owner's last interaction with Frontwren, and sooner if the purpose for collecting it has been satisfied, or as required by applicable law (for example, within one year after the purpose ends under Texas law).
  • The written consent record (text only, not biometric data) is kept for 5 years as evidence of consent.

When voice data is deleted, we also request deletion from our voice processor and keep its confirmation.

5. No sale; limited disclosure

Goldren Studio LLC will not sell, lease, trade or otherwise profit from voice recordings or voice models. We disclose them only to our processor ElevenLabs to create and host the voice model, under a written agreement, or when required by law or valid legal process.

6. Security

Voice data is stored and transmitted using reasonable care and at least the same protections we use for other confidential and sensitive information, including encryption in transit and at rest and restricted access.

7. Withdrawing consent

The owner can withdraw consent at any time in the app under Voice by deleting their cloned voice, or by emailing legal@frontwren.com. The agent immediately switches back to a standard voice, and deletion follows the schedule above.

8. Your responsibilities

The owner may use the cloned voice only for their own business on Frontwren, and only in ways that are lawful and not misleading. Callers are still told they are speaking with an AI. The owner is responsible for what the agent says in their voice, and AI speech may contain mistakes.

This policy is part of our Terms of Service, including its disclaimers, limitation of liability, indemnification and arbitration provisions. Nothing in it limits any right that applicable biometric privacy law gives you and that cannot be waived.

9. Questions

Contact legal@frontwren.com or write to Goldren Studio LLC, Attn: Biometric Privacy, 1209 N Orange St, Wilmington, DE 19801, USA.