1. About these messages
Frontwren provides text messaging on behalf of the businesses that use it ("Businesses"). When you call, text or book with a Business that uses Frontwren, you may receive text messages from that Business's phone number. Each message identifies the Business it comes from.
Types of messages include:
- Missed-call text-backs: a single message after you call and the Business couldn't answer, so you can reply by text.
- Conversational replies to messages you send to the Business.
- Appointment messages: booking confirmations, reminders, reschedules and cancellations you requested.
- Follow-ups you asked for, such as a quote, link or summary.
- Marketing messages only if you separately gave the Business your prior express written consent to receive them. Consent to marketing is never a condition of purchase.
Frontwren also sends account holders service texts, such as lead alerts and security codes, when they turn them on.
2. Message frequency
Message frequency varies based on your interactions with the Business. For example, a missed call results in at most one text-back message, and an appointment typically results in a confirmation and a reminder.
3. Message and data rates
Message and data rates may apply. Charges depend on your mobile plan and carrier. Neither the Business nor Frontwren charges you to receive messages.
4. How to stop messages (STOP)
You can opt out at any time. Reply STOP to any message. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPT OUT and similar requests, including requests in plain words like "please stop texting me."
After you opt out, you'll receive one final message confirming that you've been unsubscribed, and no further messages will be sent from that Business's number unless you opt back in. To opt back in, reply START or UNSTOP.
Opting out of texts from one Business doesn't opt you out of texts from other Businesses that use Frontwren. You can also ask the Business directly to stop contacting you by any reasonable means.
5. Getting help (HELP)
Reply HELP to any message for the Business's name and contact information. You can also contact us at support@frontwren.com or 1209 N Orange St, Wilmington, DE 19801, USA.
6. Supported carriers
Messages are supported on major US carriers, including AT&T, T-Mobile and Verizon, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
7. Privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help deliver the messages (such as our telecommunications provider).
See our Privacy Policy to learn how information is handled.
8. Other terms
Messages may be delayed or not delivered due to factors outside our control, such as carrier filtering or network issues. Please don't use text messages for emergencies: call 911.
Please don't send sensitive information, such as health details, financial account numbers or passwords, by text message.
Each Business is responsible for the messages it sends with Frontwren, for having your consent where the law requires it, and for honoring your requests. Some messages are written automatically by AI and may contain mistakes; contact the Business directly about anything important.
For Businesses that use Frontwren, these SMS Terms are part of the Terms of Service, which control if they conflict, including the disclaimers, limitation of liability and arbitration provisions there.
We may update these SMS Terms from time to time. The "Last updated" date shows when they last changed.