AI receptionist for medical clinics
Answer every patient call, even when the clinic is slammed
Your agent books and reschedules visits, answers routine questions and routes urgent calls, while never giving medical advice.
Sound familiar?
What gets in the way for medical clinics
Hold times frustrate patients
Morning phone rushes mean long holds and abandoned calls.
Rescheduling eats staff time
Simple reschedules and cancellations pull staff away from patients in the office.
After-hours confusion
Patients don't know whether to wait, come in, or go to urgent care.
Example call
Hear how a call goes
An illustrative call with a fictional business. Your agent uses your own services, hours and rules.
Questions your agent can ask
- Are you a new or an existing patient?
- In a few words, what is the visit for?
- Do you have a preferred provider?
- Which insurance do you have?
Built-in emergency rules
- If the caller reports chest pain or pressure, trouble breathing, stroke signs (face drooping, arm weakness, slurred speech), severe bleeding, fainting or unresponsiveness, a severe allergic reaction, or a possible overdose, tell them to hang up and call 911 now.
- If the caller mentions suicidal thoughts or self-harm, tell them they can call or text 988 right now; if they are in immediate danger, tell them to call 911; offer to connect them to staff if available.
- For possible poisoning that is not life-threatening, share Poison Help: 1-800-222-1222.
Ava (AI)Thank you for calling Riverside Family Clinic. I'm Ava, the clinic's AI assistant. This call is recorded. If this is a medical emergency, please hang up and call 911. How can I help?
CallerI need to move my appointment on Friday.
Ava (AI)I can help with that. What's your full name and the phone number on your file?
CallerMaria Gomez, 555-0190.
Ava (AI)Thanks, Maria. I see Friday at 10:30. I can offer Monday at 9 or Tuesday at 3:15. Which would you like?
CallerTuesday at 3:15.
Ava (AI)Done. You're moved to Tuesday at 3:15 p.m. I'll text you a confirmation.
Features
What medical clinics use most
Books appointments
Checks your real availability and books the job while the caller is still on the line.
Answers on your schedule
Only the calls you miss, only after hours, every call, or a custom weekly schedule. You stay in control.
Instant lead alerts
Get a text and email the moment a new lead calls, with their name, number and exactly what they need.
English & Spanish
Callers can speak English or Spanish, and your agent answers in the same language. Summaries stay in English for you.
Transcripts & summaries
Every call is summarized in plain English with the details captured, plus the full transcript and recording.
Compliance built in
AI disclosure on every call, recording notice on by default, opt-out handling and consent records, all automatic.
Starts with services like these
Your template comes pre-filled. Keep, edit or remove anything.
- New patient visit
- Annual physical / wellness exam
- Sick visit
- Follow-up visit
- Telehealth visit
- Vaccination / flu shot
- Lab draw
- Sports or school physical
Frontwren doesn't sign HIPAA Business Associate Agreements yet. If your practice is a HIPAA covered entity, please talk to us before using it with patient information. Your agent never asks for diagnoses, medications or insurance ID numbers, and never gives medical advice.
A front desk that never misses a call, built for medical clinics
Join the early-access list. Founding members: your first month free and today's price locked in for 12 months.